Appointments
How to Make an Appointment
Appointments may be booked in several ways:
Online
Patients can book appointments up to 2 weeks in advance using online services.
Patient Access:
https://www.patientaccess.com/ This is the quickest way to book an appointment. Register for an account and you can book appointments and request prescriptions online. You can also use this to see the results of recent tests, saving you the time of having to call the surgery. If you need help setting up a patient access account, please ask reception and they will be happy to assist.
By Phone
Patients can book an appointment by calling reception on 0203 376 3100 .
In Person
Patients can visit the surgery and book an appointment with the receptionist.
Please note: This does not apply to same day emergency appointments.
Advance Booking:
Bookable up to 2 – 3 weeks ahead, these provide choice and flexibility as to when and by whom you are seen. If these appointments are filled on a particular day the receptionist will look for an acceptable alternative.
A number of these appointments are available to book through Patient Access and NHS App.
On the day (Urgent only):
Every day at 8.00am, a limited number of appointments become available, enabling you to speak to our doctors quickly if that needed. There is a choice of either face to face or telephone appointments and you are able to choose depending on your needs.
At such short notice there is much less flexibility over the time of the appointment and choice of clinician.
Telephone Consultations:
You can book telephone appointments with our GPs, Physicians Associate or Nurses in advance for various issues such as ongoing medical problems, sick notes, medication changes, blood test results, investigation results and many other things to save time and your journey.
E-consult:
E-consult is our online consultation form, a fast and safe way to consult a GP. Please note: an e-consult will be replied to via e-consult or text.
You are able to submit a form for various reasons whether this is for administrative help (e.g. sick notes) or for help for your condition (e.g. back pain, coughs etc). You can find this on: https://fortywillowssurgery.webgp.com/treatmentCategory/showAll
Medical Care When the Surgery is Closed
If someone is seriously injured or ill and their life may be at risk, you must ring 999.
If you have an urgent non- emergency problem that cannot wait until we are next available, ring 111 – the non-emergency helpline.
Who do I see?
For information on how best to be seen at the Surgery, select the service or condition you require.
Abdominal Pain
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment, routine appointments within 2-4 weeks.
Acute Asthma
Who do I see: GP or 999
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Routine appointments within 2-4 weeks.
Alcohol Advice
Who do I see: RISE / AA / WDP
Advice: Please visit wdp.org.uk or call 0300 303 4547 or alcoholics-anonymous.org.uk for self referrals.
Anxiety
Who do I see: Self-referral to IAPT Service / GP
Advice: Visit www.cnwl.nhs.uk for IAPT services, or please book an appointment online/ contact reception on 0203 376 3100 to make an appointment.
Back Pain
Who do I see: Community Pharmacy / GP after 7 days
Advice: Search for your nearest community pharmacist. For GP appointments, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Blood Pressure Monitoring
Who do I see: Health Care Assistant
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Routine appointments within 2-4 weeks.
Blood Tests
Who do I see: Phlebotomy (following Clinican’s request)
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Appointments for blood tests MUST have been requested by your doctor or other health care professional.
For warfarin monitoring it is preferred for all samples to be taken at the beginning of the week. If you are in doubt please call to speak to one of our Practice Nurses who will advise you.
Blue Badge Forms
Who do I see: Contact Brent Council
Advice: Visit Brent.gov.uk/Bluebadge
Boils
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Breathlessness
Who do I see: GP or A&E for severe symptoms
Advice: Telephone 999 or 111 if symptoms are severe. For less serious breathing issues such as COPD or chest infections, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Breastfeeding Advice
Who do I see: Self Help / Health Visitor
Advice: Visit NHS advice pages, or search for a breastfeeding support service near you. You can also book an appointment online, or contact reception on 0203 376 3100 .
Burns
Who do I see: Practice Nurse / Urgent Care Centre if severe
Advice: If severe, please search for your nearest Urgent Care Centre. If not, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Cellulitis
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Cervical Smears
Who do I see: Practice Nurse
Advice: Once you are invited, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment, on a day that you are not bleeding or on your period.
Chest Infections
Who do I see: A&E / 999 for severe symptoms
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Routine appointments within 2 – 4 weeks.
Chest Pain
Who do I see: GP or A&E for severe symptoms
Advice: Telephone 999 or 111 if symptoms are severe. If not severe and has lasted for more than a few days, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Children’s Immunisations
Who do I see: Practice Nurse
Advice: Baby Clinic is run by our Practice Nurses, appointments needed for immunisations; please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Find out more at NHS Choices.
Coils
Who do I see: GP Coil Clinic
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment with the correct GP.
Cold Sores
Who do I see: Community Pharmacy
Advice: Search for your nearest community pharmacist.
Colds
Who do I see: Community Pharmacy
Advice: Search for your nearest community pharmacist. Antibiotics are NOT needed for the common colds, as colds are caused by a virus. Find out more at NHS choices.
Constipation in Adults
Who do I see: Community Pharmacy / GP if persists
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Routine appointments within 2 – 4 weeks.
Contraception and Family Planning
Who do I see: Practice Nurse / GP / Family Planning Clinic
Advice: Find out more information about Ealing Family Planning Clinics. Contraception and family planning appointments are available at various times every day. For a GP or a Practice Nurse, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Routine appointments within 2 – 4 weeks.
Cough
Who do I see: Community Pharmacy / GP if persists
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Routine appointments within 2 – 4 weeks.
Cystitis
Who do I see: Community Pharmacy / GP if persists
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Dementia Screening
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Dental Problems
Who do I see: Dentist
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services.
Depot Injection (other)
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Depot Injection (contraception)
Who do I see: Practice Nurse
Advice: For a GP or a Practice Nurse, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Routine appointments within 2 – 4 weeks.
Depression
Who do I see: IAPT Service / GP
Advice: Visit www.cnwl.nhsuk for IAPT services, or please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Diabetes Monitoring
Who do I see: Healthcare Assistant / Practice Nurse (full annual) / Clinical Pharmacist (medication)
Advice: Routine annual clinic appointments reminders will be sent to all our patients with diabetes. Reception staff will direct you to the most appropriate health care professional. For the surgery, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Diarrhoea
Who do I see: Community Pharmacist / GP if persists
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Diet/Lifestyle Changes
Who do I see: Practice Nurse
Advice: Please visit Brent Healthy Eating Workshops or email healthyliving@brent.gov.uk or for a Health Care Assistant, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Dizziness
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Dressings
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Drug Addiction
Who do I see: Addaction / AA / FRANK
Advice: Please visit wdp.org.uk/find-us/brent or Tel: 0300 303 4547 or visit alcoholics-anonymous.org.uk, or talktofrank.com, Tel: 0300 1236600, for self referral help.
Ear Care / Ear Wax
Who do I see: Community Pharmacy / Practice Nurse
Advice: Search for your nearest community pharmacist. If you think you may need ear irrigation (‘syringing’ ) please speak to one of our Health Care Assistants who will advise you by booking an appointment online, or contacting reception on 0203 376 3100 to make an appointment. Also please check the following information on NHS Choices.
Earache
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
ECG
Who do I see: Health Care Assistant / Practice Nurse (following GP request)
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Eczema
Who do I see: Community Pharmacy / GP if persists
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Emergency Contraception
Who do I see: Community Pharmacy / Family Planning Clinic / GP
Advice: Search for your nearest community pharmacist, or for your nearest Family Planning Clinic. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Find out more information.
Eye Infection
Who do I see: Optometrist / Community Pharmacy / GP if persists or vision is impaired
Advice: Search for your nearest community pharmacist, or for your nearest opticians. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Eye Injuries
Who do I see: Urgent Care Centre / A&E if severe
Advice: Please search for your nearest Urgent Care Centre. If severe, please go to Moorfields or Western Eye Hospital’s A&E departments.
Flu
Who do I see: Community Pharmacy / GP if persists for more than 7 days or difficulty breathing
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Flu Vaccine
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Forms, certificates and medicals
Who do I see: Medical Secretary
Advice: A medial examination will be booked if necessary. Completion of forms, certificates and medicals are not covered under the NHS. Payment for reports must accompany the request or appointment booking (i.e. in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. Allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection. Please note we do not sign passport forms.
Fungal Infections
Who do I see: Community Pharmacy / GP if it persists
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
General Advice
Who do I see: Self-Care / 111 / Community Pharmacy
Advice: Please visit the NHS information home pages. You can also telephone 111 for any non-urgent medical issues or you can search for your nearest community pharmacist.
Genital Infections including Herpes
Who do I see: Genitourinary (GUM) Clinic / GP
Advice: For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Hay Fever
Who do I see: Community Pharmacy
Advice: Search for your nearest community pharmacist. For a clinical pharmacist, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Find out more information.
Head Injuries
Who do I see: Community Pharmacy / GP / Urgent Care Centre if severe
Advice: Please search for your nearest Urgent Care Centre, or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Head Lice
Who do I see: Community Pharmacy / School Nurse
Advice: Please search for your nearest community pharmacist. For a Practice Nurse, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Find out more information at NHS Choices.
Headaches
Who do I see: Community Pharmacist / GP
Advice: For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Find out more information at NHS Choices.
Holiday Cancellation Certificate
Who do I see: GP Surgery Receptionist
Advice: Please attend in person or post the documentation and payment. Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service. Payment for reports must accompany the request or booking (i.e. in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Implants
Who do I see: Family Planning Clinics
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment with the correct GP.
Indigestion
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Routine appointments within 2 – 4 weeks.
Infected Wounds
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Find out more information at NHS Choices.
Ingrowing Toenail
Who do I see: Community Pharmacy / Podiatrist / Practice Nurse (dressing)/ GP (infected)
Advice: Please search for your nearest podiatrist, or search for your nearest community pharmacist. For a GP or a Practice Nurse, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Find out more information at NHS Choices.
Insect Bites
Who do I see: Community Pharmacy / GP if severely infected
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Find out more information at NHS Choices.
Insomnia
Who do I see: Community Pharmacy / IAPT Service / GP
Advice: Please visit IAPT services, or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Insurance Reports
Who do I see: GP Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medical Reports
Who do I see: Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medication Reviews
Who do I see: Clinical Pharmacist
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Missed Contraceptive/Emergency Contraception
Who do I see: Community Pharmacy / Family Planning Clinics / GP
Advice: For emergency contraception, please find your nearest community pharmacy. For other issues please search for your nearest family planning clinic, or please book an appointment online at the surgery, or contact reception on 0203 376 3100 to make an appointment.
Moles
Who do I see: GP
Advice: For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Mouth Problems
Who do I see: Community Pharmacy / Dentist
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services, or you may find your nearest community pharmacy. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Nappy Rash
Who do I see: Community Pharmacy / Health Visitors
Advice: Please search for your nearest community pharmacist.
Neck Pain
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Nosebleeds
Who do I see: 111 / Urgent Care if severe / GP if several episodes
Advice: Pinch nose (do not lean head back) and apply ice pack. Find out more information about nose bleeds. If concerned, you can ring 111, or search for your nearest Urgent Care Centre. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Panic Attacks
Who do I see: IAPT Service / GP
Advice: Visit www.cnwl.nhs.uk for IAPT services, or please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Passport Forms
Who do I see: We do not sign passport forms
Advice: Passport forms are not covered by the NHS. Find Out More here.
Period Problems
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Phobias
Who do I see: IAPT Service / GP
Advice: Visit www.cnwl.nhs.uk for IAPT services, or please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Pneumoccocal Vaccine
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Prescription Queries
Who do I see: Community Pharmacist / Clinical Pharmacist
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Rashes
Who do I see: Community Pharmacy / GP if persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Removal of Stitches
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Shingles Vaccine
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Sick Note
Who do I see: Self certify first 7 days, then routine GP appointment
Advice: For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Routine appointments are usually within 2-4 weeks. If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.
Sinusitis
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Routine appointments within 2 – 4 weeks.
Skin Conditions
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Routine appointments within 2 – 4 weeks.
Smoking Cessation
Who do I see: Practice Nurse / Community Pharmacist
Advice: Book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Routine appointments within 2 – 4 weeks.
Sore Eyes
Who do I see: Optician / Community Pharmacy / GP if it persists
Advice: If severe, Please search for your nearest opticians or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Sore Penis
Who do I see: Sexual Health Clinics / GP if it persists
Advice: Please visit www.nwlondonsexualhealth.nhs.uk. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Sore Throat
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. Routine appointments within 2 – 4 weeks.
Sprains
Who do I see: Community Pharmacy / GP if it persists / Urgent Care Centre
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment. If it is a suspected serious injury, please search for your nearest Urgent Care Centre.
Spirometry Testing
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Stings
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Styes
Who do I see: Community Pharmacy / Optician / GP if it persists
Advice: Please search for your nearest opticians or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Sunburn
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Tetanus Injection
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Threadworm
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist. You can also use NHS Choices page for more information.
Thrush (Vaginal)
Who do I see: Self-Help Advice / Community Pharmacy / Sexual Health Clinic / GP
Advice: You find information on the NHS choices help page. You can also search for your nearest community pharmacist. If you are sexually active, you can also visit www.londonsexualhealth.nhs.uk.
Travel Vaccinations
Who do I see: We only offer travel vaccinations that you are entitled to have free through the NHS – these are Hepatitis A, Typhoid and Tetanus / Diphtheria / Polio booster.
We will only provide the vaccinations listed as “Recommended”, not the ones listed as “To be considered”
The following vaccines are not normally available through the NHS for overseas travel:
- Hepatitis B
- Rabies
- Japanese encephalitis
- Meningococcal vaccines
- Tick borne encephalitis
- Yellow fever
If we think that you require any of these, we will recommend you visiting a specialist travel clinics such as:
Advice: Please contact Murray’s Chemist on 0208 907 0413. Address:172 Kenton Rd, Harrow HA3 8BL
Urine Infections
Who do I see: GP
Advice: Please bring a urine sample into the consultation; sterile pots available at reception. Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Vaginal Discharge
Who do I see: Sexual Health Clinic / GP
Advice: You can search for your nearest community pharmacist. If you are sexually active, you can also visit www.nhlondonsexualhealth.nhs.uk. For a GP, please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Verrucae
Who do I see: Community Pharmacy / GP if longer than 3 months
Advice: Please search for your nearest community pharmacist. You can book an appointment with a GP for cryotherapy by booking an appointment online, or contacting reception on 0203 376 3100 to make an appointment.
Vitamin B12 Injection
Who do I see: Practice Nurse (Following clinician advice)
Advice: Please book an appointment online, or contact reception on 0203 376 3100 to make an appointment.
Vomiting
Who do I see: Community Pharmacy / GP
Advice: Please search for your nearest community pharmacist. For babies and toddlers, or if it persists longer than 1 week in children and adults, please see the GP by booking an appointment online, or contacting reception on 0203 376 3100 to make an appointment.
Warfarin Monitoring
Who do I see: Anticoaglation Clinic
Advice: Please contact Anticoagulation clinic from your local hospital.
Warts
Who do I see: Community Pharmacy / GP
Advice: Please search for your nearest community pharmacist. You can book an appointment with a GP for cryotherapy by booking an appointment online, or contacting reception on 0203 376 3100 to make an appointment.